Mega hoki Terms and Conditions – Guidelines for Using Our Platform

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member") and mega hoki ("Platform", "We"). This document governs all aspects of platform usage, including account registration, gaming activities, financial transactions, and interactions with mega hoki services.

By accessing the mega hoki website, downloading our mobile app, or registering as a member, you expressly accept and agree to be bound by these Terms. These Terms should be read together with our Privacy Policy, which also forms part of this agreement.

Mega hoki reserves the right to modify these Terms at any time. You will be informed of any changes via in-platform notifications or your registered email. Continued use after notification constitutes acceptance of the updated terms.

2. Eligibility & Registration

To register and use mega hoki services, you must meet the following requirements:

• At least 21 years old on the date of registration.
• Not be located in any jurisdiction that prohibits participation in online gaming.
• Never previously been banned or barred from using the mega hoki platform.
• Provide truthful, accurate, and complete information during the registration process.
• Not represent any entity or third party when registering as an individual member.

Mega hoki reserves the right to verify your eligibility at any time and may request supporting documents such as your ID, bank statement, or other materials as part of our KYC (Know Your Customer) process. Failure to comply with verification requests within the specified timeframe may result in account suspension or termination.

3. Member Account

Each individual is only permitted to hold one (1) account active on the mega hoki platform at any one time. This includes accounts registered using different personal details, different devices, or different internet connections.

You are fully responsible for the security of your account. You are required to:

• Keep your password and login credentials confidential.
• Not share your account with any other party.
• Notify mega hoki immediately if you suspect any unauthorized access.
• Ensure your account information is always up to date and accurate.

Mega hoki shall not be liable for any losses arising from unauthorized account access caused by a member's own negligence in safeguarding their login credentials.

4. Deposit & Withdrawal

All financial transactions on mega hoki are processed in Malaysian Ringgit (MYR). Our platform supports multiple payment methods including TNG eWallet, GrabPay, DuitNow QR, FPX online banking, and other local payment options.

Deposit:

• Minimum deposit varies by payment method, starting from MYR 10.
• Deposits are processed automatically and are typically credited within 1–5 minutes.
• Deposited funds must be used for gaming purposes and not for money laundering.
• Mega hoki reserves the right to request verification for deposits exceeding certain limits.

Withdrawal:

• The minimum withdrawal amount is MYR 50 per transaction.
• Withdrawal requests are processed within 1–3 business days subject to completed KYC verification.
• Your first withdrawal must be made to the same bank account or e-wallet used for the deposit.
• Members who have not completed KYC verification may experience delays in withdrawal processing.

5. Bonus & Promotions

Mega hoki offers various types of bonuses and promotions from time to time. All bonuses are subject to specific terms stated in the relevant promotion. General conditions that apply to all bonuses are:

• Rollover Requirement: All bonuses must meet the specified rollover requirements before wins can be withdrawn. These requirements are clearly stated in each promotional offer.
• Time Limit: Bonuses have a validity period that must be observed. Expired bonuses will not be automatically renewed.
• Bonus Cancellation: Members may choose to forfeit an unused bonus, but any wins earned using that bonus funds will be voided.
• One Bonus Per Promotion: Each promotion can only be claimed once per account, per device, and per IP address, unless otherwise stated.
• Minimum Bet: Wins from free spins may be subject to a maximum bet limit when fulfilling rollover requirements.

Mega hoki reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Abuse of the bonus system, including the use of automated software or betting strategies designed to exploit promotions, will result in account termination.

6. Game Rules

All games available on the mega hoki platform are subject to their respective rules as set by the relevant software providers. Members are required to understand the rules of each game before playing.

• Game results are final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical failure during a game, mega hoki reserves the right to void the game round and refund the member's original bet.
• The use of any third-party software, automated bots, or tools that provide an unfair advantage is strictly prohibited.
• Mega hoki reserves the right to verify game results before paying out wins that exceed certain limits.
• The RTP value of each game is a long-term average and does not guarantee returns in any individual gaming session.

7. Responsible Gaming

Mega hoki is committed to promoting healthy and responsible gaming. We provide a range of self-control tools to help members manage their gaming habits:

• Daily/Weekly/Monthly Deposit Limit: Set a maximum deposit limit for your chosen time period.
• Loss Limit: Set a maximum amount you are willing to lose within a given period.
• Play Time Limit: Set a time limit for each of your gaming sessions.
• Temporary Self-Exclusion: Take a break from your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Voluntarily close your account for an extended period.

If you feel that gaming is starting to negatively affect your life, please contact the mega hoki support team or visit Responsible Gaming for further information and support resources.

8. Privacy & Data Protection

Mega hoki takes our responsibility to protect members' personal data seriously. The collection, use, and storage of your data is governed by our Privacy Policy, which forms part of this agreement.

• Your personal data is stored with 256-bit SSL encryption on secure servers.
• Your information will not be sold or shared with third parties for marketing purposes without your consent.
• Mega hoki may share information with relevant authorities if required by law.
• You have the right to request access, correction, or deletion of your personal data by contacting our support team.

For complete information on how we manage your data, please read Privacy Policy ours.

9. Account Termination

Mega hoki reserves the right to suspend or terminate a member's account under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Suspected or confirmed fraud, money laundering, or other illegal activities.
• Providing false or misleading information during registration or the KYC process.
• Holding multiple accounts.
• Use of unauthorized software or methods to manipulate games.
• Voluntary account closure requested by the member.

If an account is terminated due to fraud or a breach of terms, mega hoki reserves the right to withhold all balances and wins remaining in the account. For voluntary account closures, any remaining balance after all conditions have been met will be returned to the member.

10. Liability Disclaimer

Mega hoki provides the platform on an "as is" basis and makes no guarantee that the service will always be free from interruptions or errors. To the extent permitted by law, mega hoki shall not be liable for:

• Financial losses arising from gaming activity.
• Service disruptions caused by factors beyond our control, such as internet infrastructure failures, natural disasters, or third-party interference.
• Indirect, incidental, or consequential losses arising from the use of our platform.
• Unauthorized access resulting from a member's negligence in securing their account.

In all circumstances, the maximum liability of mega hoki shall not exceed the total amount deposited by the member in the 30 days prior to the claim.

11. Amendment of Terms

Mega hoki reserves the right to update or modify these Terms and Conditions at any time. Any changes will take effect immediately after members are notified via:

• In-platform or mega hoki mobile app notifications.
• Email sent to the member's registered address.
• Announcements on the platform's main page.

You are responsible for reviewing these Terms periodically. Continued use of the mega hoki platform after a change notification is considered your acceptance of the updated terms. If you do not agree with the changes, you must stop using the platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the mega hoki support team through the following channels:

• Live Chat: Available 24/7 via the live chat button within the platform.
• Email: [email protected]
• WhatsApp: Number available after logging in to your account.

Our support team will endeavor to respond to all inquiries within 24 hours. For more serious complaints, please use the email channel and include your account number for a more efficient process.