Data Protection

Mega Hoki Privacy Policy – How We Protect Your Personal Information

Your privacy is our priority. This document clearly explains how mega hoki collects, uses, stores, and protects the personal data of each of our members.

Last Updated: 1 January 2026

How Mega Hoki Protects Your Data

Six layers of protection we implement to safeguard every member's privacy

256-bit SSL Encryption

All data transmitted between your device and mega hoki's servers is encrypted using 256-bit SSL technology – the highest standard in online security.

Secure Data Storage

Your personal data is stored on servers protected by multi-layered firewalls and accessible only to authorized mega hoki personnel.

Strict Access Controls

Access to members' personal information is restricted on a need-to-know basis. Access logs are audited regularly to ensure no unauthorized access occurs.

No Data Selling

Mega hoki does not sell, rent or transfer your personal data to third parties for marketing purposes without your explicit prior consent.

PDPA Compliance

The mega hoki privacy policy is designed to comply with Malaysia's Personal Data Protection Act (PDPA) to ensure your rights as a user are always upheld.

Breach Notification

In the event of any data security breach, mega hoki will notify affected members within 72 hours and take immediate remediation action.

Important Note: This Privacy Policy outlines the privacy practices of mega hoki in relation to your use of our platform. By registering and using mega hoki services, you agree to the collection and use of information as described in this document.

1. Introduction

Mega hoki ("We", "Platform") takes our responsibility to protect the privacy of every member who uses our platform seriously. This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and industry best practices in personal data management.

This document applies to all information collected through the mega hoki website, our mobile app, and all related communication channels. Please read it carefully to understand how we manage your data and what your rights are as a user of our platform.

If you have any questions after reading this Privacy Policy, the mega hoki support team is ready to assist you through the channels listed at the end of this document.

2. Data We Collect

Mega hoki collects two main categories of data from our users:

Data You Provide Directly:

  • Full name as per official identification document
  • Identity card number (MyKad) or passport
  • Date of birth and gender
  • Email address and mobile number
  • Residential address
  • Bank account or e-wallet details for transaction purposes
  • KYC verification documents uploaded

Data Collected Automatically:

  • IP address and device information
  • Web browser type and operating system version
  • Location data (state/city only)
  • Game activity and transaction logs
  • Session data and browser cookies
  • Platform usage time and duration
Data Type Resources Primary Purpose
Identity Data Member registration Identity verification (KYC)
Contact Data Registration form Communications & Support
Financial Data Deposit/withdrawal process Transaction processing
Technical Data Automatic (server) Security & Improvements
Gaming Data In-platform activity Game records & audit

3. Purpose of Data Collection

Mega hoki collects and processes your personal data for legitimate and necessary purposes, including:

  • Account Management: Creating, verifying and managing your member account, including the KYC process.
  • Transaction Processing: Processing deposits, withdrawals and all financial transactions securely.
  • Legal Compliance: Meeting legal obligations, including anti-money laundering (AML) requirements and customer identification.
  • Platform Security: Detecting and preventing fraud, unauthorised access and illegal activity.
  • Customer Support: Providing technical assistance and resolving your complaints or inquiries.
  • Service Improvement: Analysing usage patterns to improve the mega hoki platform user experience.
  • Marketing Communications: Sending promotional information and exclusive offers — only if you have agreed to receive such communications.
mega hoki will not use your personal data for any purpose not stated in this Privacy Policy without obtaining your consent first.

4. Data Sharing with Third Parties

Mega hoki takes a highly cautious approach to data sharing. We do not sell or rent your personal data to any third party. However, we may share your information in the following limited circumstances:

  • Service Providers: Third parties that help us operate the platform, such as game software providers, payment processors, and cloud service providers – subject to strict confidentiality agreements.
  • Legal Requirements: When required by government authorities, courts, or relevant regulatory bodies under applicable law.
  • Fraud Investigation: To law enforcement agencies where there is reasonable suspicion of fraud or illegal activity involving your account.
  • Your Consent: In other situations where you have given explicit consent for such sharing.
Our Commitment: All third parties we work with are bound by data protection agreements that require them to maintain the confidentiality of your information to the same standard as mega hoki.

5. Data Storage & Security

The security of your data is mega hoki's top priority. We implement a range of technical and operational security measures to protect your personal information:

  • Data in transit is encrypted using TLS 1.3 and 256-bit SSL protocols.
  • Data at rest is encrypted using the AES-256 standard.
  • Multi-layered firewall and intrusion detection system (IDS).
  • Regular security testing by independent third-party audit teams.
  • Role-based access control (RBAC) for all internal systems.
  • Two-factor authentication (2FA) for internal staff system access.

Data Retention Period: Your personal data is retained for as long as your account remains active. Once an account is closed, data will be kept for the minimum period required by Malaysian law (typically 7 years for financial records) before being securely deleted or anonymized.

6. Cookies & Tracking Technologies

Mega hoki uses cookies and similar tracking technologies to enhance your experience on our platform. There are several types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information about how you use the platform to help us improve functionality and performance.
  • Functional Cookies: Saving your preferences such as language and display settings for your convenience.
  • Analytics Cookies: Helps us understand overall usage patterns without identifying you individually.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some features on the mega hoki platform.

7. Your Rights as a User

As a mega hoki member, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act (PDPA):

Your Rights Over Personal Data

Mega hoki respects and upholds the privacy rights of every member

1
Right of Access

You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 working days.

2
Right to Rectification

If any information we hold is inaccurate or outdated, you have the right to request a correction through the account settings section or by contacting our support team.

3
Right to Erasure

You may request the deletion of your personal data, subject to legal retention requirements. Such requests will be assessed and processed within 30 days.

4
Right to Withdraw Consent

You may withdraw consent for certain data processing activities (such as marketing emails) at any time without affecting your account's core services.

5
Right to Object

You have the right to object to the processing of your personal data for specific purposes, including direct marketing.

6
Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another platform if required.

To submit any request related to your privacy rights, contact the mega hoki privacy team at: [email protected] with the subject line "Privacy Request – [Request Type]".

8. Children's Data

The mega hoki platform is intended exclusively for individuals aged 21 and above. We do not knowingly collect or store personal data from individuals under the age of 21.

If we determine that personal data has been collected from an individual under the age of 21 without proper age verification, we will take immediate steps to delete that data and close the relevant account.

If you become aware that someone under the age of 21 has registered on our platform, please contact the mega hoki support team immediately at [email protected].

9. Links to External Sites

The mega hoki platform may contain links to third-party websites or services in certain contexts. mega hoki is not responsible for the privacy practices or content of those external sites.

We encourage you to read the privacy policy of every website you visit. Links to external sites do not imply that mega hoki endorses or vouches for the content or privacy practices of those sites.

10. Amendments to Privacy Policy

Mega hoki reserves the right to update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or new technologies we adopt.

Any material changes to this policy will be communicated to you through:

  • Notifications displayed within the mega hoki platform.
  • Email to your registered address.
  • Announcements on the platform home page.

The "Updated" date at the top of this document indicates when this policy was last reviewed. Your continued use of the mega hoki platform after any changes take effect will be considered your acceptance of the latest version of this Privacy Policy.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact us via:

  • Privacy Email: [email protected] (subject: Privacy Inquiry)
  • Live Chat: Available 24/7 via the mega hoki platform.
  • Response Time: Privacy-related inquiries will be responded to within 5 business days.
Guaranteed Response Time: Data access requests – 14 business days • Correction requests – 7 business days • Deletion requests – 30 business days.

Mega hoki's Commitment to Data Protection

Four principles that guide how we manage your privacy every day

Full Transparency

We are transparent about what we collect, why we collect it, and what we do with it. No hidden agenda.

Uncompromising Security

Layered encryption, regular audits and strict access controls keep your data safe at all times.

Respect for User Rights

We make every privacy rights request straightforward and ensure each case is processed promptly and thoroughly.

Legal Compliance

Our policy is kept up to date in line with developments in Malaysia's PDPA legislation and international best practices.

A Safe and Trusted Platform

Your Data is Safe at Mega Hoki – Register and Play with Peace of Mind

Join over 500,000 members who trust mega hoki. SSL encryption, a transparent privacy policy, and 24/7 support — all in one platform.

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